For any special requests, please contact our respective Michelin Account Manager for your location. Prominate is trained in our brand identity, and are specialized in branded merchandise to suit every need. We can guide you, so your choice of item is relevant, sustainable, on brand, and consistent with Michelin strategy and purpose.

All special request orders must be approved by your local Michelin designated special request approver on first production and require physical sample where possible. 

We will accept returns of merchandise within 14 days of delivery in an undamaged condition and in their original packaging. Please contact our Customer Support team by email at michelin-us@prominate.com. In the email, please provide the reason for your return and to obtain a return authorization number. Please include the original packing slip that shows your order # in the return shipment and send us the tracking information to ensure a smooth processing of your refund.

Customers will bear the return shipping cost if items are being returned for the following reasons:

Sizing issue
Item no longer needed
Item ordered accidentally

Please request a shipping label if items are being returned for the following reasons:

Item arrives damaged
Item or size received does not match what was ordered
Too many items were sent

Please note that discontinued and personalized products are not returnable.

It can take up to 5-7 working days after receipt of the undamaged returned items to complete processing your refund.

Ground shipping is included in the price of each item.  Expedited and international orders will be subject to freight charges.

Once your order ships a tracking number will be generated automatically. You will receive this tracking number via email so you can track your order and check the current delivery status of your order at any time.

Please note: It may take up to one business day after a tracking number is generated for shipment details to appear.

For more information or if you have any questions please do not hesitate to contact us by email at michelin-us@prominate.com.

Please reach to our Support team via the 'Contact' link on the top of the page or by sending an email to michelin-us@prominate.com. Please make sure to include your order reference number in your message so we can identify your request and get back to you as soon as possible.

You are able to open your order history by clicking on your account settings. You can see the aproval status of your order in real time.

For more information or if you have any questions please do not hesitate to contact us by email at michelin-us@prominate.com.

In stock orders placed before 12 PM EST are normally shipped the same day, so it might occasionally be too late to cancel your order. Please reach out to our Support team for help in cancelling your order by sending an email to michelin-us@prominate.com.